Privacy and Data Policy
1. Overview
NestWise is a product of Acusense Associates, LLC (“Acusense,” “we,” “our,” or “us”), which provides budgeting and portfolio planning tools designed to help households make confident financial decisions. This Privacy Policy describes the data we handle when you visit our website, participate in product demos, or use the NestWise application.
Your use of NestWise indicates that you have read this Privacy and Data Policy and agree to the practices described herein.
2. Information We Collect
We collect data in three primary ways:
- Information you provide. Account registration, subscription forms, customer support communications, surveys, or feedback submissions may require contact details and other voluntary information.
- Financial connections. When you manually input or connect financial accounts through trusted partners such as Plaid, we receive transaction data, account balances, and related identifiers to deliver budgeting and forecasting features.
- Automatic data. We use cookies, analytics, and device logs (IP address, browser version, referral URLs, session duration) to keep systems secure and improve performance.
3. How We Use Information
We use the information we collect to:
- Provide, personalize, and maintain the NestWise experience;
- Deliver budgeting insights, projections, notifications, and customer support;
- Authenticate sessions, prevent fraud, and secure our platform;
- Analyze usage trends to guide product improvements;
- Comply with legal obligations and enforce our agreements.
4. When We Share Information
We do not sell personal information. We may share limited data with:
- Service providers. Trusted vendors who support application hosting, analytics, email delivery, and authentication. All vendors are bound by confidentiality obligations.
- Financial data partners. Account aggregation services (e.g., Plaid) that securely facilitate connections to your financial institutions.
- Legal and compliance. Authorities or advisors when necessary to comply with law, protect rights, or respond to valid legal requests.
If NestWise ever undergoes a merger, acquisition, or asset transfer, your information may be transferred subject to this policy and you will be notified so you can decide how to manage your data.
5. Cookies & Analytics
Cookies and similar technologies help us remember preferences, maintain sessions, and monitor site performance. We only use cookies that are necessary for operating the application and do not use them to track or advertise. You can adjust browser settings to limit cookies, though certain features may not function optimally. We currently do not respond to Do Not Track signals.
6. Your Choices
- Account controls. Update login information, enable multi-factor authentication, or delete your account by contacting support.
- Communication preferences. Opt out of non-essential emails by using unsubscribe links or emailing us directly.
- Financial connections. Manage linked institutions in the NestWise app or via your bank’s third-party access portal.
To delete your data, use the account delete functions in the application or email [email protected]. Depending on your location, you may have additional rights to access, correct, or delete your information under applicable privacy laws.
7. Data Security
We use administrative, technical, and physical safeguards—including encryption, access controls, and monitoring—to protect the information entrusted to us. Data is encrypted in transit and user-identifying information is encrypted at rest. We store data with United States and United Kingdom service providers who administer the application and the data required for it to operate. Despite our efforts, no method of transmission or storage is completely secure, so we encourage you to use strong passwords, two-factor authentication, and stay vigilant.
8. Data Retention
We retain data for as long as necessary to deliver services, satisfy legal requirements, resolve disputes, and enforce agreements. When a user deletes a site or requests account deletion, we delete all user and site data immediately. If a subscription lapses, we retain the account data for up to six months to support reactivation, and you may request permanent deletion at any time if you no longer have access to the system. When data is no longer needed, we delete or anonymize it in accordance with our retention schedules.
9. Children’s Privacy
NestWise is not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided personal data, please contact us so we can remove it.
10. International Users
We store and process data in the United States and United Kingdom. By using NestWise, you consent to that transfer and processing, even if you access the service from another country.
11. Changes to This Policy
We may update this Privacy Policy to reflect new features, regulatory requirements, or operational changes. When we post updates, we revise the “Last updated” date above and, where appropriate, notify users by email or in-app message.
12. Contact Us
If you have questions, want to exercise privacy rights, or need assistance, please reach out:
- Email: [email protected]
- Support: [email protected]